FAQ
Find your answer here
Is it possible to return the product?
Yes, you can return the item within 14 days of receipt if it is unused and in its original packaging.
How much does shipping cost?
Free shipping for orders over $50. If your order is less than $50, shipping will be $20.
Why can an order be sent separately in parts?
If you have ordered multiple items, they may be shipped from different warehouses to speed up delivery.
How do I know my order has been shipped?
Once shipped, you will receive an email notification with a tracking number and tracking instructions.
What to do if your order doesn't arrive for a long time?
Please contact our support - we will check the delivery status and resolve the issue.
Is my payment secure?
Yes, all transactions are SSL encrypted and we do not store your card details.
Is it possible to pay upon receipt?
At the moment we work only with 100% prepayment online.
What should I do if the item is damaged or incomplete?
Write to us and attach a photo - we will send a replacement or refund your money
Who pays for return shipping?
If the reason for the return is our mistake (defective, incorrect product), we will cover all costs.
What items cannot be returned?
Used or damaged items without manufacturing defects, as well as custom orders, cannot be returned.
How quickly does a refund take place?
After confirmation of the return, the money arrives on the card within 3-10 business days.
What should I do if the product does not look like the photo?
We guarantee compliance. In case of discrepancy, you can issue a return.
Can I change the contents of my order after payment?
Write to us personally and we will help you
How are your products different from regular rags/brushes?
Our products are designed for maximum effect with minimum effort - saving your time and energy.
Do your products help you save space at home?
Yes! Organizers, hanging systems and boxes - everything is aimed at preserving space and order.
Can I use your products without household chemicals?
Many of our accessories (cloths, steam cleaners, electric brushes) work without chemicals or require a minimum.
Is it possible to collaborate with you as a blogger or ambassador?
Yes, write to us - we are open to collaborations!
Do you have wholesale purchases?
If you want to make a large order, contact us, we will offer special conditions.
Is it possible to change the delivery address after ordering?
Yes, if the order has not been shipped yet. Write to us as soon as possible.
Do the products really work as shown in the video?
We select products with real effect and add honest descriptions. We do not have "deception of expectations"
How do I know if a product is right for me?
The descriptions indicate sizes, materials and features. If you have any doubts, write to us, we will help you with the choice.
Couldn't find your answer?
We are here to help. If you have not found the answer to your question, please contact us directly and our specialists will help you.